Help & Support

At Absent Friends, we're here to assist you every step of the way. Whether you're creating a memorial, managing your account, or exploring our plans and features, this Help and Support page is your go-to resource. Browse the topics below to find detailed guides and answers to your questions, or contact us directly for personalized support.

Alerts and Notifications

Stay updated on interactions and edits with customizable alerts and notification settings for your memorials.

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General Information

Learn about Absent Friends, its vision, and the types of memorials you can create to honor your loved ones.

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Memorial Creation

A step-by-step guide to creating and managing memorials, including choosing between military and non-military options.

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Military Memorial Details

Explore specific military memorial options, including detailed service information and respectful media uploads.

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Non-Military Memorial Details

Celebrate the lives of loved ones with non-military memorials, personal details, and meaningful tributes.

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Plans and Subscriptions

Compare subscription plans, learn how to manage them, and understand credits for publishing memorials.

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Privacy and Security

Discover how your data is protected, manage media privacy, and understand our terms and policies for a secure experience.

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User Account Management

Everything you need to manage your account effectively, from creating an account to updating your details and notifications.

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Frequently Asked Questions

Welcome to the FAQ section! Here, you'll find answers to the most common questions about using our platform, managing memorials, and understanding subscription options. If you can't find the information you're looking for, feel free to reach out to our support team for further assistance.

Military Memorials are dedicated to individuals who served in the armed forces, with specific sections for service details. Non-Military Memorials are for anyone, focusing on personal life and legacy.

Yes, memorials can be edited anytime via My Memorials in your account.

You can purchase additional credits through the Plans Section.

Yes, all memorials can be saved as drafts and reviewed before publishing.

Images should be respectful and relevant. Offensive or inappropriate content will be removed.

Credits are required to publish memorials. One credit equals one published memorial.

Credits are non-transferable and linked to your account.

Use the Forgot Password link on the login page to reset your password or contact support for further assistance.

Check your internet connection or try refreshing the page. If the problem persists, contact support.

Ensure your email settings in Alerts are correctly configured, and check your spam folder.
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